Privacy Policy

1. Introduction

Welcome to EmailFlow.ai ("we," "our," or "us"). This Privacy Policy is designed to inform you about our practices regarding the collection, use, and disclosure of information that you may provide via our platform and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree to these terms, please discontinue use of our services immediately.

2. Our Commitment to Data Privacy

At EmailFlow.ai, we want to be absolutely clear: we do not, under any circumstances, sell our customers' data. Your data is yours, and we treat it with the utmost respect and confidentiality. We understand the sensitive nature of the information you entrust to us, and we are committed to maintaining that trust. The emails and data you process through our platform are not added to our lists or used for any purpose other than providing you with the services you've requested.

3. Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

3.1 Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, password, and other optional profile information.
  • Billing Information: If you purchase our services, we collect billing details such as credit card information and billing address.
  • Communications: We retain communications you send to us, including customer support inquiries.
  • User Content: Any data, information, or content you upload, transmit, or store when using our services.

3.2 Information We Collect Automatically

  • Usage Information: We collect data about how you interact with our services, including access times, pages viewed, links clicked, and other actions taken within the application.
  • Device Information: We may collect information about the devices you use to access our services, including hardware models, operating systems, unique device identifiers, and mobile network information.
  • Log Data: Our servers automatically record information created by your use of our services, which may include IP address, browser type, operating system, referring/exit pages, clickstream data, and timestamps.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect and store information about your interactions with our services.

4. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Sending administrative messages, updates, and security alerts
  • Responding to your comments, questions, and requests
  • Monitoring and analyzing trends, usage, and activities in connection with our services
  • Detecting, investigating, and preventing fraudulent transactions and other illegal activities
  • Personalizing and improving the services and providing content or features that match user profiles or interests

5. Information Sharing and Disclosure

EmailFlow.ai does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

5.1 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5.2 Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These service providers are contractually bound to use your personal information only for the purposes of providing services to us and are required to maintain the confidentiality and security of your data.

5.3 Compliance with Laws

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

5.5 Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

6. Data Retention and Deletion

We retain your personal information for as long as necessary to provide you with our services and as needed to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to request the deletion of your personal information, please contact us at privacy@emailflow.ai. Please note that some information may remain in our records after deletion of your account.

7. Data Security

We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal information in certain circumstances.
  • Restriction: You may request that we restrict the processing of your personal information.
  • Data Portability: You may request a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format.
  • Objection: You may object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us at privacy@emailflow.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at privacy@emailflow.ai.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Disclaimer of Warranties

YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK. OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EMAILFLOW.AI EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EMAILFLOW.AI MAKES NO WARRANTY THAT (i) OUR SERVICES WILL MEET YOUR REQUIREMENTS, (ii) OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SERVICES WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH OUR SERVICES WILL MEET YOUR EXPECTATIONS, AND (v) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EMAILFLOW.AI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; AND (iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

EmailFlow.ai
Attn: Privacy Officer
Email: privacy@emailflow.ai

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority in your country of residence.